Frequently Asked Questions

No, you do not need an appointment to drop off packages with prepaid labels during our regular business hours. For high-volume drop-offs, we recommend calling (817) 251-2693 in advance to confirm staging space.

Packages are scanned into the carrier's system upon acceptance. You will typically see an initial tracking event confirming receipt within one to four hours, depending on the carrier's data processing intervals.

All items must be properly packaged and sealed before you arrive. However, we have shipping supplies available for purchase if needed.

If a label is damaged or the barcode cannot be scanned, you must reprint it before dropping it off, or you can request for us to print for you for an additional charge. Carriers will reject packages with illegible barcodes, which can cause significant delays.

No, we cannot generate or reprint prepaid labels for you. Please ensure you have printed your label from your carrier or retailer's website and affixed it securely to the package before visiting us.

It is critical that the package weight matches the prepaid postage class. If there is a discrepancy, the carrier may refuse the package or assess additional fees, which can cause delivery delays.

We do not issue separate drop-off receipts. Your proof of drop-off is the initial carrier scan; please ensure you note your tracking number before handing the package to us so you can monitor its status online.

We accept standard parcel sizes handled by our carriers. If you are planning to drop off exceptionally large, heavy, or freight-class items, please contact us at (817) 251-2693 to confirm we have the capacity to stage them for pickup.

Once accepted, packages are sorted by carrier and staged in our secure holding area. They remain in our facility until the daily pickup from the respective carrier.